About delivery time under COVID-19 And due to the COVID-19, the delivery flights are reduced, and freight rates have increased.So the delivery speed may be slower, and the logistics company may update the delivery information slowly, too. We are so sorry about that. Please understand it.
Affected by the COVID-19, the door-to-door service is temporarily unable to provide to Australia. When the orders arrived the receiving places which are in Australia, customers need to pick up the packages at the local post office or courier service center.
Once your order has been shipped, we will send notifications to the email you provided when you placed the order. This notification should include a tracking number which you can use to track your package from our distribution center right to your front door.
We also record the very tracking number in account purchase history for registered users.
NOTES: if you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24 hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points.
If you have not received your Package within the estimated delivery date, you can check your order status online in the account center. If you have any other problem please contact with us.
*We do not offer shipping to every country. If your location is out of range of our distribution , send us an email and we'll do our best to help you.
All delivery time are estimated and is not responsible for delays due to some unpredicted factors (weather, courier factors, customer error, holiday-related delays) or any other unforeseen factors.
If you have any questions with your account or need some help, please contact us.